Our Commitment
Every product we sell is covered by our commitment to quality. If a product arrives defective or fails to perform as described under normal use, we will make it right.
What Is Covered
Our product guarantee covers:
- Manufacturing defects in materials or workmanship
- Products that arrive damaged or non-functional
- Products that materially differ from their description on our website
This coverage applies for 30 calendar days from the date of delivery, consistent with our Returns and Refunds Policy.
What Is Not Covered
Our guarantee does not cover:
- Normal wear and tear
- Damage caused by misuse, accident, or negligence
- Damage resulting from improper handling after delivery
- Products that have been modified or repaired by the customer
How to Make a Claim
If you believe your product is covered by this guarantee, please contact us at info@cadenselifes.com or call +1 850-293-2301 during service hours. Please include your order number, a description of the issue, and photos if possible.
We will review your claim and, if approved, arrange a replacement or refund at no cost to you. Approved claims are typically resolved within 1–2 business days of verification.
Relationship to Returns Policy
This Warranty & Product Guarantee operates alongside our Returns and Refunds Policy. If a product is defective or not as described, you are not required to use the standard 30-day return process. Contact us directly and we will resolve the issue under this guarantee.
Nothing in this guarantee limits any rights you may have under applicable consumer protection laws.