Return Window
You may return most items within 30 calendar days of delivery for a refund. The 30-day period begins on the date the carrier marks the package as delivered.
Return Conditions
To be eligible for a return, the item must be:
- Unused and in the same condition in which you received it
- In its original packaging, with all included accessories, manuals, and parts
- Accompanied by proof of purchase (order number or confirmation email)
For health, safety, and hygiene reasons, certain items may not be eligible for return. If you are unsure whether your item qualifies, please contact us before shipping it back.
How to Start a Return
Contact us at info@cadenselifes.com or call +1 850-293-2301 during service hours. Please include your order number and the reason for the return. We will review your request and, if approved, provide you with return instructions and a return authorization.
Please do not send items back without contacting us first. Unauthorized returns may be refused or delayed.
Return Shipping
Return shipping is free for approved returns. We will provide you with a prepaid return label or instructions for returning the item at no cost to you. There is no restocking fee.
Return Address
Cadense Lifes
3874 Avalon Blvd
Milton, FL 32583
United States
Refund Processing
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are processed within 1–2 business days of inspection. The refund is issued to your original payment method. Please allow an additional 7–10 business days for the refund to appear on your statement, depending on your bank or card issuer.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery. We will arrange a replacement or a full refund, including any shipping costs, at no expense to you. Photos of the issue may be requested to help us resolve the matter quickly.
Exchanges
We do not offer direct exchanges at this time. If you would like a different item, please return the original item for a refund and place a new order.