Order Processing
Orders placed before 2:00 PM (CT) on a business day are typically processed the same day. Orders placed after that time, or on weekends and holidays, are processed on the next business day. Our standard processing time is 1–2 business days.
During peak seasons or promotional periods, processing may take slightly longer. If there is a significant delay with your order, we will contact you using the email address provided at checkout.
Shipping Destinations
We currently ship within the contiguous United States only. We do not ship to Alaska, Hawaii, U.S. territories, P.O. boxes, or international addresses at this time.
Shipping Methods and Delivery Times
Once your order leaves our facility, standard delivery within the contiguous U.S. takes approximately 3–5 business days. The specific carrier is selected at the time of shipment based on the destination and package size. You will receive a shipping confirmation email with tracking information once your order has been dispatched.
Please note that delivery times are estimates provided by the carrier and are not guaranteed. Weather, carrier delays, and other factors outside our control can affect delivery.
Shipping Costs
Shipping is free on all orders shipped within the contiguous United States. There are no minimum order requirements and no handling fees added at checkout.
Order Tracking
Tracking information is sent to the email address you provide at checkout. If you do not receive a tracking email within 3 business days of placing your order, please contact us at info@cadenselifes.com or call +1 850-293-2301 during our service hours.
Incorrect or Undeliverable Addresses
Please double-check your shipping address before submitting your order. If a package is returned to us because of an incorrect or incomplete address provided by the customer, we will contact you to arrange reshipment. Additional shipping charges may apply in these cases.